Your device isn't recognized by your Mac

• Why Won't Microsoft Word For Mac Recognize My Bluetooth Keyboard To Computer
• Why Won't Microsoft Word For Mac Recognize My Bluetooth Keyboard Problems

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Follow these steps if your mouse, keyboard, or trackpad isn't recognized by your Mac.

Make sure that your wireless mouse, keyboard, or trackpad is turned on

The Magic Mouse and Magic Mouse 2 have a slide switch on the bottom of the device. Slide the switch to turn on the device. On the Magic Mouse, the green LED briefly lights up. On the Magic Mouse 2, green coloring is visible beneath the switch.

The Magic Keyboard, Magic Keyboard with Numeric Keypad, and Magic Trackpad 2 have a slide switch on the back edge of the device. Slide the switch to turn on the device (green coloring becomes visible). Earlier Apple Wireless Keyboard models have a power button on the right side of the device. Press the button and you see a green LED on the top of the device, near the button.

When you turn these devices on, they appear as Connected in the Bluetooth section of System Preferences and in the Bluetooth menu in your menu bar. If a device doesn't appear there, make sure it's charged or replace it batteries, and make sure it's been paired with your Mac.

Make sure that your device has been set up to work with your Mac

Learn how to pair your Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, Magic Trackpad 2—and earlier models of Apple wireless devices—with your Mac.

Make sure that Bluetooth is turned on

Use your Mac notebook's built-in trackpad or a USB mouse to choose Apple () menu > System Preferences. Then select Bluetooth and make sure that Bluetooth is turned on.

Refer to the table below for more information on determining the Bluetooth status. If the Bluetooth icon doesn't appear, or if the menu bar status continues to indicate that Bluetooth is off, restart your computer and then try to turn Bluetooth on again.

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Make sure that your devices are charged

Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, and Magic Trackpad 2 have built-in rechargeable batteries. You can charge these devices by connecting them to a Mac or a USB power adapter using a Lightning to USB Cable. For the fastest battery charging performance, be sure your device is switched on when connected to the Lightning to USB Cable.

To check the battery level of these devices, click the Bluetooth icon in your Mac's menu bar, then select your device by name. If the battery level of any device is low, recharge the device. If the device isn’t showing, make sure the device is turned using the steps outlined above.

Turn the device off and on

If your Apple wireless mouse, keyboard, or trackpad isn't recognized by your Mac after following the tips above, try turning the wireless device off, waiting a few seconds, and then turning it back on.

Why Won't Microsoft Word For Mac Recognize My Bluetooth Keyboard To Computer

Your mouse or keyboard intermittently stops responding

Follow these steps if your mouse or keyboard sometimes stops responding temporarily.

Click or press a key

• Click the mouse or trackpad or press a key on the keyboard to reconnect the device to the computer. It might take a moment for the device to respond.

Check for signal interference

• Wireless networks that operate on 2.4GHz may cause interference. Move cordless phone base stations, microwave ovens, and other 2.4GHz electrical devices away from your Mac if you suspect interference.
• Keep wireless devices within 10 meters (approximately 30 feet) of your Mac.
• Avoid putting metal objects between your wireless device and your Mac.

Your mouse doesn't scroll up or down or side to side

If you can't use your mouse to scroll through a web page or document, see Mac Basics: Multi-Touch gestures to make sure your Gestures are configured correctly. You can also try adjusting your scrolling speed preferences.

Your mouse or trackpad doesn't track as expected

Apple Wireless Mouse, Magic Mouse, and Magic Mouse 2 can be used on most smooth surfaces. If tracking issues occur, try these options:

• Choose Apple menu > System Preferences, then select Mouse. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
• Try using a different surface to see if the tracking improves.
• Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
• If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices can affect tracking.

Learn more about what to do if your trackpad isn't tracking correctly.

Your keyboard has one or more keys that don't respond

Use the Keyboard Viewer to test whether the keyboard keys are responding correctly when they are pressed.

1. Choose Apple menu > System Preferences, then select Language & Region.
2. Click the Keyboard Preferences button.
3. Click on the Input Sources tab.
4. Make sure that the keyboard language that you use is listed on the left side. If it's not, click and choose from the languages that appear.
5. Select the checkbox next to Show Input menu in menu bar.
6. Click on the Keyboard tab, then select the checkbox next to Show keyboard and emoji viewers in menu bar.
7. Choose Show Keyboard Viewer from the Input menu in the menu bar. The Keyboard Viewer showing the keyboard layout appears on your display.
8. Type the key on the keyboard that doesn’t respond and see if the corresponding key highlights on the Keyboard Viewer. If it does, that key is functioning correctly.

If you enable the Mouse Keys feature, many keys might not respond as you expect. Here's how to turn off Mouse Keys:

• In OS X 10.8 or later, choose Apple menu > System Preferences. Click on Accessibility, then choose Mouse & Trackpad from the list on the left side. Then deselect the Enable Mouse Keys checkbox.
• In OS X 10.7.5 or earlier, choose Apple menu > System Preferences. Click on Universal Access, then select the Mouse & Trackpad tab. Then select the Off button next to Mouse Keys.

If issues with keys persist, try starting up your Mac in single-user mode to see whether a software issue is causing the problem.

Steps for a wireless keyboard

First, make sure Bluetooth is turned on on your Mac. Then follow these steps on your keyboard:

Why Won't Microsoft Word For Mac Recognize My Bluetooth Keyboard Problems

1. Make sure that your keyboard is turned on. If you have a Magic Keyboard or Magic Keyboard with Numeric Keypad, slide the power switch on the back of the keyboard to turn it on (green is visible when the keyboard is on). If you have an Apple Wireless Keyboard (late 2015 or earlier), press the power button on the right side of the keyboard. The green LED on the upper right side of the keyboard briefly lights up.
2. Verify that the keyboard is connected by pressing the Caps Lock key. If the keyboard is connected to your system, the Caps Lock light turns on when you press it.
3. Read about setting up your Apple wireless devices to make sure that the device is set up correctly.
4. Make sure that your keyboard has power. Check the battery level in the Bluetooth menu at the top of your screen. If power is low, recharge your Magic Keyboard or Magic Keyboard with Numeric Keypad, or replace the batteries in your Apple Wireless Keyboard.
5. Check the keys by typing in an app like Notes or TextEdit.

If your keyboard doesn't work over Bluetooth after trying these steps, it might need to be replaced.

Steps for a USB keyboard

First, check your device's USB connection. If the tips on that page don't fix it, try these steps:

1. Unplug all devices from your computer, including any connected mouse, keyboard, printer, scanner, camera, iPod, external hard drive, and hub.
   Some devices, like iPod, might require you to perform steps before it's safe to unplug them.
2. Plug your keyboard and mouse back into your computer firmly and securely. Make sure that the connector is completely in the port. (USB plugs fit into ports one way only, and won't plug in if you try to insert them upside-down.)
   If you have a Magic Keyboard or Magic Keyboard with Numeric Keypad, also make sure that your Lightning to USB cable is securely connected to the Lightning port on the back edge of the keyboard.
3. If your keys still don't work, try plugging your keyboard in to the other USB ports. Be sure to try them all. Check to see if the keyboard's Caps Lock light turns on when you press it, and try typing in an app like Notes or TextEdit.
   Magic Keyboard and Magic Keyboard with Numeric Keypad use a Lightning to USB cable. Make sure that the cable you're using is the one that came with the keyboard, or is a Lightning to USB cable that you know is in working order. You can try a different Lightning to USB cable to test whether the cable is causing the issue.

Other tips for fixing issues with your USB keyboard:

• If your keyboard works in one of your USB ports but not all, your computer might need service.
• If your keyboard doesn't work in any of your computer's USB ports, your keyboard might need to be replaced.
• If your Apple Keyboard with Numeric Keypad isn’t charging your iOS device, plug your charging cable directly into a USB 2.0 or 3.0 port on a computer that’s on and not in sleep mode.

If only some keys on your wireless, USB, or built-in keyboard work

If some keys on your keyboard work and others don't, try these steps.

Caps Lock key

The Caps Lock key is designed to avoid accidental activation. If the Caps Lock key doesn't turn on with a quick tap, hold the key down for about one second, or until the key's green indicator lights up. Do the same to turn off Caps Lock.

Media Eject key

The media eject key has a slight delay to keep it from being used accidentally. Hold down the key until the Media Eject icon appears on your screen.

Other keys

You might have set an option that changes how your keyboard operates. Choose Apple () menu > System Preferences, and then try these tips:

• In the Accessibility pane, click Speech in the left side. If 'Speak selected text when the key is pressed' is selected, deselect it or click Change Key to select another key.
• In the Accessibility pane, click Keyboard. Make sure Enable Slow Keys is turned off. If it's on, you have to hold down a key longer than usual before it's recognized.
• In the Accessibility pane, click Mouse & Trackpad. Make sure Enable Mouse Keys is off. If it's on, pressing keys in the numeric keypad moves the pointer instead of entering numbers.
• In the Keyboard pane, click Input Sources. Make sure that the correct keyboard layout is selected.

You can also see your keyboard's current layout on your Mac's display to make sure that you're using the correct layout:

1. In System Preferences, click Keyboard, then select 'Show keyboard and emoji viewers in menu bar.'
2. Choose the keyboard icon in your menu bar, then choose Show Keyboard Viewer. You'll see a graphical representation of your keyboard that highlights the corresponding keys you press on your keyboard.