I just bought a Microsoft Arc Touch Bluetooth Mouse for my Macbook Pro with touch bar (early 2017). It works fine under Mac OS but it won't pair under Windows 10 (Bootcamp).

I'd been using a black Microsoft Wireless Mobile Mouse 4000 on a Mac Pro running OS X Mavericks, using the Intellipoint software. I had no problems with the mouse until the scroll wheel died. I bought a new white Microsoft Wireless Mobile Mouse 4000, plugged it in and assumed everything would be just fine. Oct 24, 2017  Arc Touch Wireless Bluetooth (Mac) I am a former SP4 users who moved over to a 2017 Macbook Pro (on OSX Sierra 10.12.5). I still carry and quite like my Arc Touch Mouse, which I figured I could simply connect by bluetooth to this laptop.

Microsoft touch mouse driver windows 10


Microsoft Touch Mouse Driver For Mac

After a lot of frustration I even wiped my Windows 10 installation, reformatted the SSD and installed a clean, virgin version of Windows 10 Pro 1703 as well as the updates from Microsoft and the Apple Software updates that arrived after Bootcamp 6.1.


The Windows 10 Pro Version 1703 shows the Broadcom Serial Bus Driver over UART Bus Enumerator, version 12.0.1.871 in the device manager. The bluetooth icon is visible. Bluetooth pairs fine with all sorts of other devices such as headphones, my radio with bluetooth and so on but it won't connect to any mouse. I also tested it with a Logitech M535 Bluetooth mouse and a Microsoft Sculpt Comfort Bluetooth mouse - with the same negative results under Windows 10 whilst working fine under MacOS Sierra 10.12.5.


When starting the bluetooth menu under Windows 10 it sometimes shows the correct device name (e.g. Microsoft Arc Touch Mouse or Logitech ../M535 mouse) but a couple of minutes later the Bluetooth listing discovers an 'unknown device'. In both cases pairing ends with a time-out after approx. 3 minutes.


I even tried turning off Wifi during the pairing process. All mice had brand-new batteries and I also pressed the little pairing button on each mouse.

MacBook Pro (15-inch, Late 2016), Windows 10

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When you install Microsoft Windows on your Mac, Boot Camp Assistant automatically opens the Boot Camp installer, which installs the latest Windows support software (drivers). If that doesn't happen, or you experience any of the following issues while using Windows on your Mac, follow the steps in this article.

  • Your Apple mouse, trackpad, or keyboard isn't working in Windows.
    Force Touch isn't designed to work in Windows.
  • You don't hear audio from the built-in speakers of your Mac in Windows.
  • The built-in microphone or camera of your Mac isn't recognized in Windows.
  • One or more screen resolutions are unavailable for your display in Windows.
  • You can't adjust the brightness of your built-in display in Windows.
  • You have issues with Bluetooth or Wi-Fi in Windows.
  • You get an alert that Apple Software Update has stopped working.
  • You get a message that your PC has a driver or service that isn't ready for this version of Windows.
  • Your Mac starts up to a black or blue screen after you install Windows.

If your Mac has an AMD video card and is having graphics issues in Windows, you might need to update your AMD graphics drivers instead.

Install the latest macOS updates

Before proceeding, install the latest macOS updates, which can include updates to Boot Camp.

Format a USB flash drive

To install the latest Windows support software, you need a 16GB or larger USB flash drive formatted as MS-DOS (FAT).

  1. Start your Mac from macOS.
  2. Plug the USB flash drive into your Mac.
  3. Open Disk Utility, which is in the Utilities folder of your Applications folder.
  4. Choose View > Show All Devices from the menu bar.
  5. From the sidebar in Disk Utility, select your USB flash drive. (Select the drive name, not the volume name beneath it.)
  6. Click the Erase button or tab.
  7. Choose MS-DOS (FAT) as the format and Master Boot Record as the scheme.
  8. Click Erase to format the drive. When done, quit Disk Utility.

Download the Windows support software

After preparing your USB flash drive, complete these steps:

  1. Make sure that your Mac is connected to the Internet.
  2. Open Boot Camp Assistant, which is in the Utilities folder of your Applications folder.
  3. From the menu bar at the top of your screen, choose Action > Download Windows Support Software, then choose your USB flash drive as the save destination. When the download completes, quit Boot Camp Assistant.

Learn what to do if you can't download or save the Windows support software.

Install the Windows support software

After downloading the Windows support software to your flash drive, follow these steps to install the software. What is hockeyapp. (If you're attempting to resolve issues with a Bluetooth mouse or keyboard, it might be easier to use a USB mouse or keyboard until these steps are complete.)

  1. Make sure that the USB flash drive is plugged into your Mac.
  2. Start up your Mac in Windows.
  3. From File Explorer, open the USB flash drive, then open Setup or setup.exe, which is in the WindowsSupport folder or BootCamp folder. When you're asked to allow Boot Camp to make changes to your device, click Yes.
  4. Click Repair to begin installation. If you get an alert that the software hasn't passed Windows Logo testing, click Continue Anyway.
  5. After installation completes, click Finish, then click Yes when you're asked to restart your Mac.

Learn more

If you can't download or save the Windows support software:

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Microsoft Touch Mouse Drivers

  • If the assistant says that the Windows support software could not be saved to the selected drive, or that the USB flash drive can't be used, make sure that your USB flash drive has a storage capacity of at least 16GB and is formatted correctly.
  • If the assistant doesn't see your USB flash drive, click Go Back and make sure that the drive is connected directly to the USB port on your Mac—not to a display, hub, or keyboard. Disconnect and reconnect the drive, then click Continue.
  • If the assistant says that it can't download the software because of a network problem, make sure that your Mac is connected to the Internet.
  • Make sure that your Mac meets the system requirements to install Windows using Boot Camp.

Microsoft Arc Touch Mouse Driver For Mac

If a Mac feature still doesn't work after updating the Windows support software, search for your symptom on the Apple support website or Microsoft support website. Some features of your Mac aren't designed to work in Windows.